Performance Metrics   

Key department   processes   need   periodically   monitoring   and   measuring

by   Key  Performance  Indicators  ( KPI ).

KPI   Data   inform  whether  key processes  are performing as planned  by objectives.

  Examples   of  KPI

  Customer Service:                           

  FTR   First  Time Right ( Resolution )     

Suppliers: 

On time supply of  goods  

  PMET:    %  =    On Time  Supplies       

                          Total Supplies per vendor

   Production:                                                              Quality:         

Machinery  Maintenance time                           Goods  Returned     Recalled  

Down Time      PMET: Hours  Days                       Non conformances  

Set up  time       _    ,,   _                                        Rework   time &  cost 

   Customer Complaints:                                         Sales:

Resolution  time  PMET: Hours  Days                  Sales per employee      

                                                                                   %  on time  shipments       

( PMET:  Performance Metrics is expressed In terms of )

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